BUSINESS LEGAL NAME

M.M. RETAILS

ADDRESS

G-1, MILESTONE BUILDING, MODE, opposite LENSKART, Gandhi Nagar Mode, Tonk Road, Jaipur, Rajasthan 302015​

E-MAIL

info@thewatchemporio.com

PHONE

+919256213737

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

 

Rest assured, you will receive a genuine and authentic product with every purchase. We are an authorized seller for all the brands we have listed, which means our products come directly from the manufacturers, ensuring their authenticity and quality. You can trust that every item you buy from us meets the highest standards set by the brands themselves.

Where can I view my sales receipt?

You can view your sales receipt directly in your email. If you haven't received it, don't worry! Simply give us a call, and we'll promptly resend it to you via both email and WhatsApp, ensuring you have access to it in whichever way is most convenient for you.

 

How can I return an item?

Our return policy is governed by the terms and conditions set by each brand we represent. We strictly adhere to the brand's policies, ensuring that our return process aligns with their guidelines. There are no changes or deviations from the brand's original policies, so you can expect the same level of service and conditions as you would directly from the brand.

 

Do you provide repair and watch care services?

Yes, we offer a range of repair and watch care services to ensure your timepieces remain in excellent condition. Our services include routine maintenance, battery replacements, strap adjustments, and more specialized repairs. To get started, please contact our customer service team to schedule a service appointment or to discuss any specific issues with your watch. We strive to provide prompt and professional care to meet your needs.

 

Where can I ship my order?

If you need to return or ship an order, it’s best to check with the company’s customer service or shipping department for the most accurate and up-to-date information. They can provide you with the specific address and any required shipping instructions. If you have any tracking information or order details, having those handy can also help streamline the process.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS