Return and Exchange Policy

At The Watch Emporio, we are committed to providing our customers with genuine products and exceptional service. As an official and authorized partner of the brands we carry, we strictly adhere to their return and exchange guidelines.

Brand Guidelines Compliance:

We follow the specific return and exchange policies set by the brands we represent. Each brand has its own set of rules regarding returns and exchanges, which we abide by to ensure that our customers receive the best possible service.

Process:

To initiate a return or exchange, please contact our customer service team at info@thewatchemporio.com or you can call on +919256213737 with your order details and reason for the request. Our team will guide you through the process, including confirming whether the item meets the brand’s return criteria. Once approved, you'll be provided with instructions on how to return the item to us. After we receive and inspect the item, we will process your refund or exchange according to the brand’s policy.

Refunds:

Refunds are processed within 10 business days of receiving the returned item. The refund method will align with the original payment method, and you will be notified once the refund is initiated.

Damaged or Incorrect Items:

If you receive an item that is damaged or incorrect, please notify us immediately. We will arrange for a replacement or refund, following the specific brand's policies on such matters.

We appreciate your understanding and cooperation in following these guidelines, which are designed to protect both the customer and the integrity of the brands we proudly offer.